Navi is using AI to build credit and fraud models, says Sachin Bansal
The Navi founder said access to AI will become less of a differentiator as the technology gets easier to use.
Sachin Bansal, co-founder of Flipkart, explained at the Global Fintech Festival how Navi is leveraging AI to expand credit and fraud-detection capabilities for a billion customers in India. While Bansal acknowledges that AI alone will not be enough to differentiate companies, he believes that choosing difficult problems and building unique capabilities will be the key to lasting success.
Navi prefers to focus on "hard" areas such as credit decisioning and risk models, rather than merely acting as a technology platform. The company has recently raised $100 million from Prosus, achieving ₹13,000 crore in assets under management and becoming profitable in the fourth quarter of FY26. Banks and fintechs, according to Bansal, are complementary: banks provide trusted storage of value, while fintechs can simplify and expand access to financial products.
He views India as having reached a basic level of financial inclusion, but there is still significant room for growth in providing access to credit and insurance. Navi's ultimate goal is to make credit accessible to one billion people, a vision that could take decades to achieve. Moreover, Bansal emphasized the importance of customer data ownership, advocating for portability between authorized institutions while ensuring privacy safeguards.
Ultimately, Bansal believes that technology will matter less than the strategic decisions companies make with it.
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