CRTC moves forward with changes to make it easier to compare internet plans

The Canadian Radio-television and Telecommunications Commission (CRTC) is introducing new rules designed to simplify the process of comparing internet plans for consumers. These changes, set to take effect next March, require internet providers to advertise the typical speeds a plan offers, specifically between the hours of 7 p.m. and 11 p.m. local time on weekdays, instead of merely indicating "up to" speeds which may not accurately reflect usage during peak hours.

Additionally, the new regulations mandate that providers disclose the monthly price after any promotional period ends, aiming to enhance Canadians' ability to select a plan that meets their needs and prevent any unpleasant surprises. These disclosures will be presented through a standardized label, similar to how food nutrition labels are presented, drawing a parallel to the concept of standardized food labeling at grocery stores.

While some providers expressed concerns over the potential costs and redundancy of this labeling system, others emphasized how this change would reduce promotional language and improve consumer literacy when comparing internet plans. This move by the CRTC follows a series of consumer protection measures, including the elimination of activation, cancellation, and modification fees in June, as well as new rules granting consumers the ability to adjust their plans independently and alerting them when a discount on their bill is about to expire.

This report, written by The Canadian Press and initially published on September 10, 2026, aims to provide consumers with clearer information to make informed decisions about their internet service.