Arab Hospitals Federation recognizes HMC as region’s leading organization for patient-centered care

Doha, Qatar - The Hamad Medical Corporation (HMC) has been recognized by the Arab Hospitals Federation as the leading healthcare organization in the Arab world for patient-centered care. HMC won the prestigious Platinum Award for Patient-Centred Care at the 7th Edition of the Gold Initiative Certificate Awards, which evaluated healthcare institutions based on rigorous regional and international standards. The award highlights HMC's commitment to enhancing healthcare quality and improving the patient experience.

HMC's Chief Medical Officer, Dr Khalid Mohammed Al Jalham, was honored with the Platinum Classification Award. He expressed gratitude for the recognition, stating that it reflects HMC's dedication to placing patients at the center of all decisions and actions. HMC's Chief Executive Officer for Patient Experience, Mr Nasser Al Naimi, emphasized the importance of ongoing improvement and building on this achievement by involving patients and families in the care journey.

The Gold Initiative Certificate Awards received 332 submissions from healthcare institutions across the Arab region. HMC was chosen as the top performer in patient-centered care, setting a benchmark for healthcare excellence in the region. The award was presented alongside comments from HMC's Chief Executive Officer for Quality and Patient Safety, Dr Jamila Al Ajami, who stressed the significance of embedding the patient and family perspective into quality improvement efforts.

HMC's person-centered care approach includes a Patient and Family Advisory Council, digital services such as the Lbaih mobile app, and innovative solutions like virtual reality technology for children undergoing surgery. These initiatives have significantly improved patient experience and outcomes across HMC's network of hospitals and community-based services.