Paris-based Actionable raises €8.6 million to scale its predictive customer experience platform
Actionable, a Paris-based startup specialising in predictive analysis of customer satisfaction using artificial intelligence, has raised €8.5 million ($10 million) to tell large enterprises which of their customers are about to leave, complain, or buy again, and why. The round was led by Hi inov, alongside pre-seed investor Axeleo Capital, which is increasing its stake. […] The post Paris-based…
Paris-based startup Actionable has raised €8.5 million ($10 million) in a Series A funding round led by Hi inov, in order to expand its predictive customer experience platform. The company specializes in using artificial intelligence to analyze customer satisfaction and identify at-risk customers, such as those who are about to leave, complain, or buy again.
Founded in 2024 by Nans Thomas and Nicolas Rieul, Actionable's platform enables large enterprises to predict customer satisfaction on a daily basis. With its "Common Customer Data Model," the company can unify, document, and enrich customer data with its business context, providing AI agents with the infrastructure they need to reshape CRM, customer service, and customer insight.
Actionable's clients include major companies like Carrefour, SNCF, Engie, and Edenred. The company's AI agent, Actionable Intelligence, produces analyses in just a few hours that would typically take a human analyst several weeks. By predicting customer satisfaction for each traveller, Actionable helped OUIGO, SNCF's low-cost rail brand, avoid customer dissatisfaction and generate incremental revenue that covered the platform's costs within weeks.
The company plans to use the new capital to hire more employees, support international development, and expand its presence in the US market.
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