Meet the AI Answering Every Batteries Plus Call
Batteries Plus, which calls itself the nation’s leading battery and power solutions service center, unveiled three artificial intelligence tools aimed at a problem that has cost the retailer sales for years: the phone ringing at a store while an employee is elbow-deep in a device repair and can’t walk away, the company said in its […] The post Meet the AI Answering Every Batteries Plus Call…
Batteries Plus, a leading battery and power solutions service center with over 700 stores nationwide, has introduced three artificial intelligence tools to address the issue of calls going unanswered while associates are assisting customers. The tools, Edison, Wattson, and Savannah, aim to capture sales and improve customer service.
Edison, an AI voice assistant developed with Synthflow, answers common questions in both English and Spanish, handles spam calls, and escalates conversations to human employees when necessary. Wattson is a search tool that streamlines the process of finding products by skipping unnecessary questions. Savannah is an SMS-based AI voice agent focused on franchise development, providing prospective owners with franchise-related information.
The CEO, Scott Williams, emphasized that these AI tools are specifically designed to enhance the company's proprietary business model, making it efficient and effective for both corporate and store-level operations. All three tools were developed through vendor partnerships and in-house research, and are set to be rolled out across every location by September.
Written by urgent.news from PYMNTS's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
