TP named Frost & Sullivan’s 2026 Asia-Pacific Company of the Year in Customer Experience Management Services

Global digital business services leader TP, previously known as Teleperformance, has been named Frost & Sullivan's 2026 Asia-Pacific Company of the Year in Customer Experience Management Services. This prestigious award recognizes TP's visionary innovation, market-leading performance, and exceptional customer care in the region.

Frost & Sullivan recognized TP's ability to move AI from experimentation into live operations, a challenge identified as urgent by the analyst firm. TP applies AI across the entire service delivery lifecycle, starting from AI-enabled recruitment and onboarding, extending to simulation-based training, workforce management, and AI-assisted coaching.

Their quality assurance process involves reviewing every transaction, enhancing coaching precision, compliance visibility, and operational learning. TP's approach integrates AI to elevate human work while linking productivity gains to the business outcomes clients desire. An example of this approach is their work with a major hospitality brand in Singapore, which involved integrating technology across legacy and modern systems and implementing an AI-enabled knowledge platform.

Frost & Sullivan praised TP's regional footprint, which enables the company to respond to different language, regulatory, cultural, and operational requirements. TP's operations in Asia-Pacific support offshore, nearshore, onshore, and hybrid delivery models, allowing the company to tailor delivery models to individual market realities.

The recognition reflects TP's evolution towards an AI-enabled transformation while maintaining human oversight, empathy, judgment, and relationships at the core of their service model.