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Merchants Put AI to Work Without Handing Over the Customer

The payments and retail industries are asking the wrong question about agentic commerce. The question is not whether an artificial intelligence agent can complete a purchase on its own, because many agents already can. It is whether the merchant wants to let one do so in the first place.

41% of Millennials Use ChatGPT for Product Discovery

Millennial shopping is producing a split between where buying decisions begin and where purchases ultimately happen. The PYMNTS Intelligence report “The Millennial Shopping Map: How AI, Search and Stores Compete Before Checkout” found in July that Google remains the most widely used product-discovery tool among millennials, at 57%.

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