Rs 53 lakh luxury car has ‘faulty’ audio, owner refused refund, gets Rs 1.5 lakh payout
A luxury SUV priced at Rs 53.72 lakh was delivered to its owner only a few weeks after purchase, but the vehicle's audio system began malfunctioning almost immediately. The buyer, Zeniak Innovation India Limited, filed a complaint against Lexus Motors Limited and Lexus Motors Limited (Workshop) for inadequate after-sales service.
The West Bengal State Consumer Commission ruled in favor of the consumer, ordering the two companies to pay Rs 1.5 lakh for deficient after-sales service and Rs 50,000 for litigation costs. The commission rejected demands for replacement, refund, or damages exceeding Rs 8.21 lakh. The vehicle was reported to have a defective front door and audio system, but there was no evidence of an inherent manufacturing defect affecting the entire car.
The commission emphasized the importance of prompt documentation of defects and clear resolution of warranty complaints.
Written by urgent.news from The Indian Express's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
