NCA to prepare framework for customer remediation over network challenges – Sam George
By Love Wilhelmina Abanonave The National Communications Authority (NCA) is to prepare a framework for customer remediation and sanctions when telecommunications operators fail to meet required service standards, Minister for Communications, Digital Technology and Innovations Samuel Nartey George has announced. Mr George said the framework would ensure that consumers receive some form of benefit…
The National Communications Authority (NCA) plans to develop a framework for customer remediation and penalties when telecom companies fail to meet service standards, Communications Minister Samuel Nartey George revealed. The framework aims to provide consumers with some form of compensation or relief if they lose mobile or broadband services due to factors beyond their control.
George emphasized that the regulator would prepare the framework to ensure customers receive benefits when they experience service interruptions. Recently, Ghana has experienced numerous network disruptions, with over 8,000 fiber cuts reported in 2026, leading to repair costs surpassing $20 million. The minister attributed half of the damage to road construction, particularly projects under the government’s Big Push program, and illegal mining and activities by private and estate developers.
The proposed framework will refrain from penalizing operators for service disruptions caused by external factors and will strengthen consumer protection while holding operators accountable for service standards within their jurisdiction.
Written by urgent.news from GBC Ghana's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
