Muite threatens to sue KQ over failed flight from Zanzibar
A leading city lawyer has threatened to sue Kenya Airways over the cancellation of a flight from Zanzibar to Nairobi that allegedly left him, his wife and four family members stranded at the airport for more than seven hours. Senior Counsel Paul Muite, through Andrew M. Agaruiya & Co. Advocates, issued the national carrier with [...] The post Muite threatens to sue KQ over failed flight from…
Senior Counsel Paul Muite, through Andrew M. Agaruiya & Co. Advocates, has issued a seven-day ultimatum to Kenya Airways demanding a refund for their unused tickets, reimbursement for a private charter flight, and compensation for the inconvenience caused by the airline's failure to operate Flight KQ491 from Zanzibar to Nairobi on August 31, 2026.
The family, including Muite and his wife, arrived at the airport at 8:10 a.m. and cleared immigration, being assured the flight was operating. However, the flight status was changed to "Delayed" at 10 a.m. and subsequently cancelled at 3:45 p.m. The family claims they were not given adequate information on the cause or duration of the delay, and were left stranded at the airport for over seven hours without adequate assistance.
The legal team is demanding a 50% refund of the USD596,450 paid for the return Kenya Airways tickets, totaling USD298,225, for the unused portion of the journey. They are also seeking reimbursement for the private charter flight and related expenses, as well as general damages for the alleged inconvenience, frustration, distress, and disruption.
The lawyers have warned that failure to comply will result in legal proceedings against Kenya Airways.
Written by urgent.news from KahawaTungu's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
