Hollard Ghana Wins Customer Care Award for Third Consecutive Year

Hollard Ghana, along with its subsidiaries Hollard Insurance and Hollard Life, has been honoured with the Customer Care Award for the third consecutive year at the Ghana Insurance Awards. The recognitions, presented at the prestigious Labadi Beach Hotel, highlight the group's continuous investment in customer-centric operations, ensuring every interaction is seamless, responsive, and efficient.

Speaking on the achievement, Patience Akyianu, Group Chief Executive Officer of Hollard Ghana, emphasized, "Winning this award for the third year in a row is a remarkable accomplishment and a testament to our team's hard work. We firmly believe that exceptional customer experience is not a matter of chance, but a result of continuous investment in our people, processes, technology, and infrastructure.

The establishment of our new 50-seater Customer Experience Centre, coupled with our ongoing commitment to advanced systems and technology, underscores our dedication to simplifying, expediting, and enhancing every interaction with Hollard." She further expressed gratitude to customers, partners, and the Hollard team, whose trust and support have enabled this success.

For the CX Team, Yvonne Dowuona, Head of Alternative Distribution and Customer Experience, highlighted, "Our customers are at the core of everything we do. This award is not only a prestigious honor but also a challenge to keep innovating. We will persist in listening to our customers, investing in appropriate capabilities, and discovering novel methods to make insurance more accessible and rewarding."

The Ghana Insurance Awards, an annual event, recognizes outstanding performance, professionalism, and innovation within the country's insurance sector, aiming to spur growth through healthy competition, innovation, and adherence to the highest professional standards.