Hollard Ghana Wins Customer Care Award for Third Consecutive Year

Hollard Ghana, a leading insurance company in Ghana, has been recognized for its outstanding customer service for the third consecutive year. The group, which includes Hollard Insurance and Hollard Life, won the Customer Care Award at the Ghana Insurance Awards ceremony held at Labadi Beach Hotel. This prestigious award highlights Hollard Ghana's ongoing commitment to prioritize customers and ensure a smooth, responsive, and efficient customer experience.

Patience Akyianu, Group Chief Executive Officer of Hollard Ghana, attributed the achievement to the company's continuous investment in people, processes, technology, and infrastructure. She emphasized that exceptional customer care does not happen by chance but requires ongoing dedication to these areas. The award is particularly significant for Hollard Ghana's Customer Experience (CX) Team, whose efforts have been crucial in driving the company's customer-first approach.

Yvonne Dowuona, Head of Alternative Distribution and Customer Experience, echoed this sentiment, stating that the win challenges the team to keep improving by listening to customers, investing in necessary capabilities, and finding innovative solutions to make insurance easier and more rewarding. The Ghana Insurance Awards, an annual event, aims to recognize top-tier performance, professionalism, and innovation in the Ghanaian insurance sector, fostering competition, innovation, and adherence to high professional standards.