Digital critical infrastructure should be built and managed better. Here’s how

Digital critical infrastructure, including systems like search engines, social media platforms, and AI-powered services, is essential to modern life. These systems are expected to be reliable, minimize risk, and promote public well-being. When they fail, as seen in the Flint water crisis or Puerto Rico's power outage, people demand action to address the issues.

Much of today's digital technology is critical infrastructure. Search engines, social media, and AI services are all vital for functioning in contemporary society. However, when search engines prioritize content for commercial gain and social media is flooded with misinformation, users often feel powerless to control their information. This has led to a phenomenon known as "digital resignation."

Just as traditional critical infrastructure like water systems and power grids are designed with safeguards for public health and safety, digital critical infrastructure should also be built and managed with these principles in mind. This includes providing transparency about how algorithms rank content, how user data is collected and used, and how advertising influences information access.

By incorporating safeguards in the design, deployment, and management of these systems, society can better protect the people who rely on them. This includes providing users with more control over their digital experiences and ensuring that their personal data is used responsibly. By taking these steps, digital critical infrastructure can be made better and better for the people who depend on it.