Daripada buku giliran ke CCMS, urusan pesakit kini lebih lancar

The Greentown Health Clinic, one of the primary healthcare facilities under the Kinta District Health Office, has witnessed significant changes in managing patients since transitioning from the traditional paper-based scheduling system to the Cloud-based Clinical Management System (CCMS) during its 16-year tenure with the Ministry of Health (KKM).

Kalaipan Mariapan, a medical assistant currently serving at Greentown Health Clinic, recounted how the shift to the CCMS not only replaced manual methods but also streamlined patient appointment management with a more consistent and systematic approach. Previously, after registration, they would manually arrange the waiting list, often struggling to verify the reasons for varying arrival times, as all these details were recorded manually.

Now, every patient's entry into the system is tracked, allowing them to see the date, time of registration, and when they entered the waiting list. In case of a scheduling conflict, they can easily check the system. This data significantly aids their workflow. The adoption of CCMS is part of the KKM's broader initiative to expand digital accessibility in public health services.

In a related announcement on August 30, Health Minister Fahmi Fadzil revealed a budget increase from RM650 million to RM1 billion to strengthen digital access across the public health sector, including the implementation of Electronic Medical Records (EMR) and CCMS. This initiative is part of six rapid initiatives launched by the government as part of Malaysia's National Day celebration that began on September 1.

For Greentown Health Clinic, which has served the local community for decades and is one of the main healthcare facilities under the Kinta District Health Office implementing CCMS as part of its digital management system, the change has not only simplified registration tasks but also helped smooth the overall flow of treatment as each patient is guided systematically from registration to the completion of treatment.

Dr. Norliza Muksan, a family physician with KKM for three decades, noted that the implementation of CCMS has helped address common patient issues like long waiting times, as the process of searching for physical records has been eliminated. From the patient's perspective, they notice a faster process, especially during registration.

Eliminating the physical record search process allows patients to undergo initial examinations such as blood pressure, heart rate, and blood sugar levels more promptly. Indirectly, other processes also become faster. Integrating the system with MySejahtera also enables doctors to access patients' treatment records from other facilities using CCMS, ensuring continuity of care.

Patients coming to the clinic without a referral or unaware of their medication or condition can still have their treatment history accessed through the CCMS. With medical records stored in CCMS, they can view patient records and ensure continuity of care when a patient from Penang receives treatment using CCMS and visits Greentown or any clinic using the same system.