Accra to host 5th ICUSS, Cementing Service Excellence as Africa’s growth currency
The conversation is no longer about whether Africa should prioritise customer experience, but how it can master it. This October, the continent’s definitive answer will take centre stage as the International Customer Service Summit (ICUSS) announces its 5th edition, set to open Customer Service Week Ghana & Africa 2026 on October 2 at the La-Palm […]
The 5th International Customer Service Summit (ICUSS) is set to take place in Accra, Ghana from October 2, 2026. This prestigious event, organized by Customer Service Africa (CSA), aims to cement customer service as the growth currency of the continent. ICUSS has evolved from a radical call to action into a continental standard, bringing together senior executives, policymakers, and practitioners.
The summit's theme, "Beyond Technology: Why Culture and Attitude Decide AI ROI," emphasizes the importance of human elements in service excellence. ICUSS 2026 features a high-level CEO Perspectives Panel, the Customer-Centric Leadership Recognition ceremony, and actionable frameworks for leaders. The event aims to equip Africa's leaders with strategies to thrive in a competitive market where customer experience is the ultimate differentiator.
The sponsors and partners for the summit include respected organizations from various sectors, all united by a common goal of promoting customer service excellence. By fostering a customer-first culture, ICUSS 2026 seeks to drive sustainable growth across industries in Ghana and beyond.
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