Social Welfare Dept's human capital remains its greatest asset – Wan Azizah

PUTRAJAYA: According to Datuk Seri Dr Wan Azizah Wan Ismail, human capital is the Social Welfare Department's most crucial asset in tackling complex social issues, such as the rapid spread of information via social media and increasing public expectations. Dr Wan Azizah emphasized that the department's personnel must respond promptly, communicate facts, and maintain high standards of integrity and professionalism in their roles.

She also highlighted that technology, including AI and big data, can be beneficial in predicting risks and handling cases, but ultimately, it is humans who possess the ability to listen, offer comfort, and establish trust. Dr Wan Azizah, while inaugurating the department's 80th anniversary celebration, stressed that technology complements rather than replaces the human touch.

The Social Welfare Department's director-general, Datuk Che Murad Sayang Ramjan, and Women, Family and Community Development Minister Datuk Seri Nancy Shukri were also present during the event. Dr Wan Azizah recognized the challenging situations faced by the department's staff, including making tough decisions for children's safety and empathy required to assist families daily.

Nancy Shukri acknowledged the department's progress over the past eight decades, noting that the welfare landscape has undergone significant transformations in national development, population demographics, poverty nature, and social challenges. Despite these changes, the department consistently refines its policies, programs, and service delivery to maintain relevance and closeness to the public.

Nancy Shukri concluded by stressing that the Department's duty is never-ending, and its primary task is to ensure continuous improvement, address weaknesses, and provide better services across generations.