GROUNDUP: Joburg mom’s R2.6-million water bill reversed after meter confirmed as faulty
JoburgCAN warns of a much deeper billing crisis in the metro.
In a remarkable turn of events, a Johannesburg resident found herself owing R2.6 million on her municipal bill, but her debt was recently reversed after it was confirmed her water meter was faulty. This case, initially brought to light by the investigative reporting of GroundUp, highlights the urgent need for reforms in the city's billing system.
The Public Protector intervened and mediated a settlement between the resident, Johannesburg Water, and the Johannesburg Ombudsman, ultimately reversing the incorrect billing. The Water utility's revenue collection challenges are immense, with non-revenue water standing at approximately 45% and a collection rate of less than 75%.
Despite these issues, the story of Jenny-Lee Bot's ordeal underscores the critical importance of accountability and redress in public services.
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