Saltware Turns 12 Years of AWS Operations Expertise Into AI-Powered CloudOps Platform

South Korean AI and cloud services provider Saltware has achieved AWS Managed Service Provider (AWS MSP) certification, bolstering its cloud operations capabilities through an in-house AI-powered platform. The company's CloudOps platform, developed over 12 years of AWS management experience, integrates IT service management (ITSM) aligned with ITIL 4 standards, AWS configuration management (CMDB), cloud financial management (FinOps), and AI-driven operations automation (AIOps) to streamline enterprise cloud management.

Initially crafted during Saltware's preparation for AWS MSP certification, the platform tackled limitations in existing foreign ITSM tools that struggled to maintain up-to-date configuration data in dynamic cloud environments and faced challenges in managing multiple enterprise clients under the MSP model. By building its own platform using AWS AI services, Saltware aimed to create a more tailored solution, ultimately expanding its CloudOps platform to cover broader cloud operations and incorporating functions previously managed by external ticket-management software.

What sets CloudOps apart is the integration of accumulated operational knowledge into the platform. The company has amassed data on incidents, configuration changes, and customer support cases since becoming an AWS partner in 2014. CloudOps utilizes this data as a Known Error Database (KEDB), employing AI-powered semantic search to identify similar past cases even when engineers describe issues using different terminology.

This approach makes critical operational expertise accessible across the organization rather than being confined to individual engineers. CloudOps also applies historical experience to monitor configuration changes, detecting relevant changes while classifying expected changes, such as autoscaling events, as normal behavior to reduce unnecessary alerts.

Completed approved configuration changes can automatically update the relevant baseline, ensuring the system remains current with the organization's needs.

Ham In-yong, Saltware's Chief Technology Officer, expressed dissatisfaction with existing foreign ticket-management solutions, stating, "We concluded that it would be faster to solve the problems we encounter every day ourselves." The platform's mission is to preserve the 12 years of operational expertise within the system as a default setting rather than relying solely on individual engineers' knowledge.

Lee Jung-keun, Saltware's CEO, emphasized the significance of AWS MSP certification, stating, "More important than obtaining the AWS MSP Program certification itself is the fact that our existing operational framework was validated against external standards during the process." With CloudOps now serving all customers by year-end and potential external offerings, Saltware aims to transform its accumulated operational expertise into an AI-powered software asset, reflecting a growing industry trend of automating the management of increasingly complex cloud environments.