Safaricom explains how to correct names on registered IDs

Safaricom has provided guidance on how to correct names on mobile lines registered using identification documents. The telecommunications company addressed a subscriber's query about changing a name with a lowercase first letter to uppercase. To update registered details, customers must visit a Safaricom shop in person with the identification document used during registration.

Safaricom emphasized that registered names must match the details on the identification document. Customers cannot make changes to their names independently through self-service platforms. The requirement ensures that customer registration details align with official identification records. Customers can locate Safaricom retail outlets using the company's retail shop locator and check operating hours.

At the outlet, assistance is provided for updating registration details using the original identification document. Safaricom's retail outlets handle services related to registration details, including changes made during SIM registration. Customers should bring the original document, not a photocopy, when seeking an update. The process aligns with SIM registration requirements overseen by the Communications Authority of Kenya.

Subscribers can check their mobile number registration status by dialing *106# and selecting option one. Those needing to verify or update registration information can visit a Safaricom outlet. Customers registering a line using another person's identification documents may need both individuals present, each carrying their original identification documents if a transfer of ownership is required.

Safaricom continues to advise subscribers to ensure their registration details match their official identification documents.