Making the AI-powered case for legacy modernization
For years, legacy technology has been a problem companies knew they needed to solve, but one they often struggled to tackle. The cost, complexity, and risk of replacing business-critical systems could make modernization feel like a disruption to manage instead of an opportunity to pursue. But with the rise in customer expectations and the changes…
Bupa, a global healthcare organization, serves seven million customers across Asia-Pacific in health insurance and services. Their digital hub, My Bupa, powers interactions with health insurance members for managing policies, claims, and entitlements. Blua complements My Bupa by offering digital healthcare services and preventative health support.
Bupa's challenge was that their My Bupa mobile app, built on Xamarin, would lose support in 2024. They proactively decided to modernize to maintain long-term safety and customer experience instead of waiting for an emergency scenario.
Written by urgent.news from MIT Technology Review's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
