Zomato bans these dishes on its platform with immediate effect

Zomato has immediately banned dishes containing analogue dairy from its platform, according to a press release. The food ordering and delivery service states that it enforces a zero-tolerance policy on the sale of analogue dishes by restaurants on its platform. Zomato reserves the right to remove any listing found in violation of this policy.

CEO Aditya Mangla emphasized that the move is driven by Zomato's commitment to transparency and food quality, with the aim of safeguarding customer health and upholding clear standards for what is listed and served by restaurant partners. Zomato has asked its restaurant partners to take immediate action, such as transitioning to natural dairy products, removing items containing analogue dairy products from their menus, and reviewing product labels and ingredient declarations provided by suppliers.

Non-compliant partners will face delisting. This policy aligns with Zomato's broader focus on healthier food choices and greater transparency for customers, in line with applicable regulatory requirements. Separately, Zomato has reportedly shut down its customer support operations in Hyderabad, leading to around 250 job losses as part of a restructuring exercise.