Egypt’s Electricity Ministry confirms replacement of faulty meters within 72 hours
The Ministry of Electricity and Renewable Energy confirmed on Sunday that direct instructions have been issued to replace faulty electricity meters for citizens within a maximum of 72 hours. The ministry also announced the standardization of connection fees across all distribution companies nationwide, alongside the option for customers to pay outstanding balances and arrears in … The post…
On Sunday, Egypt's Ministry of Electricity and Renewable Energy announced plans to replace faulty electricity meters for citizens within 72 hours. The move comes as part of a broader effort to standardize connection fees throughout all distribution companies nationwide and provide customers with the option to pay outstanding balances and arrears in installments.
Minister of Electricity and Renewable Energy Mahmoud Esmat convened an extensive meeting with heads of electricity distribution companies and commercial sector representatives. The gathering, attended by ministry and holding company officials, aimed to review auditing and reconciliation systems for consumption bills.
The minister stressed the implementation of a complaints and grievances system, direct communication with citizens, and adherence to quality standards. He also assured regular submission of weekly reports and the intensification of inspection and oversight committees for the billing and accounting system.
Emergency meters will be provided to shift workers upon receiving reports via the complaints system, and a unified installment plan will be implemented to alleviate the financial burden on citizens. The ministry reviewed mechanisms for improving distribution company performance, ensuring electricity supply, coordinating with the National Control Center and Crisis Center during peak periods, and unit maneuvers to guarantee a continuous power supply.
Minister Esmat emphasized that no compromise would be made on citizens' right to reliable and stable electricity service, reflecting the scale of development witnessed by the sector.
Written by urgent.news from Egypt Independent's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
