LG Uplus leads digital customer experience ranking for 3rd straight year
LG Uplus is betting that artificial intelligence can make the ordinary business of managing a mobile account feel less like customer service and more like a daily digital routine. The company said Thursday that it ranked No. 1 in the mobile telecommunications category of the 2026 Digital Customer Experience Index, administered by the Korean Standards Association, marking its third consecutive…
LG Uplus has once again claimed the top spot in the mobile telecommunications category of the 2026 Digital Customer Experience Index, marking its third consecutive year at the forefront. The company's success is attributed to its innovative and integrated approach to customer service. At the heart of LG Uplus's strategy is its U+one app, which has evolved beyond its initial purpose of handling billing and support to encompass a wide range of digital services.
Users can now manage everything from billing and plan changes to accessing digital content and membership benefits, all within a single, user-friendly platform. Additionally, the app offers tools for managing family mobile services, allowing users to handle bills, discounts, and lost phone reports for their dependents. Looking ahead, LG Uplus plans to introduce a feature specifically designed to assist customers in managing the mobile bills of their elderly parents, based on recent customer feedback.
Written by urgent.news from The Korea Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.