YLKI: Unilateral Account Blocking Violates Customer Rights
YLKI stresses that bank account blocking must be accompanied by transparency and certainty for consumers.
The Indonesian Consumers Foundation (YLKI) has expressed concern that unilateral account blocking by banks violates consumer rights. This view was shared following the freezing of a Bank Mandiri account belonging to Pati activist Supriyono. YLKI's Executive Secretary, Rio Priambodo, emphasized that a bank's power to freeze accounts should not be used unilaterally without providing transparency and certainty to consumers.
He advised that banks must first explain the reasons behind the blocking. Additionally, the freeze should not leave customers stranded without access to their funds. Rio stressed that there must be a clear complaint and resolution mechanism so that consumers are not left vulnerable, with no explanation for the freeze or a way to contest it.
The case involves a Bank Mandiri account held by Supriyono, which was frozen at the request of the Jakarta Metropolitan Police. The account contained approximately Rp80.9 million, comprising both personal funds and public donations for the Pati movement. Jakarta Metropolitan Police clarified that they submitted a request for transaction suspension, not account blocking.
The police investigation concluded after five days, leading to the account's restoration. Bank Mandiri apologized for freezing Supriyono's account, stating that the action was taken in accordance with procedures and regulations following a law enforcement request.
Written by urgent.news from Tempo.co English's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
