MPs seek investigation into Safaricom SIM deactivation and number reassignment
Under the current practice, SIM cards that remain unused for a specified period, ordinarily six months, can be deactivated before the number is eventually assigned to another subscriber.
Members of Parliament (MPs) have called for an investigation into Safaricom's practice of deactivating and reassigning dormant SIM cards, raising concerns about potential fraud, loss of funds, and unauthorized access to personal information. Deputy Speaker Gladys Boss presented a petition by Thompson Kirongo to the National Assembly, which has been referred to the Public Petitions Committee for examination.
The committee will determine whether the practice complies with laws related to consumer protection, data privacy, and the management of financial assets.
Kirongo argued that the current system could unfairly disadvantage customers unable to use their lines due to illness, travel, or incapacitation. Deactivated numbers, especially those registered to deceased individuals, may lead to users losing access to mobile money services, financial accounts, and personal data. MPs also highlighted the potential risks associated with unclaimed funds and Safaricom's need to inform users when their stored numbers are reassigned, to prevent confusion and potential fraud.
Written by urgent.news from Capital FM Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
