Regional residents furious deliveries they paid for aren't coming
Michael Walls has been told the packages he paid to have delivered to his door have been taken to the freight company's depot — a four-hour round trip from his home.
Residents in regions of Tasmania are outraged after paying for door-to-door delivery services that have ceased, according to Team Global Express. The decision has left some residents with lengthy trips to retrieve their deliveries from depots. Team Global Express group executive chair Christine Holgate will visit Tasmania to address the concerns.
Miena resident Michael Walls used to receive reliable deliveries but now faces a four-hour round trip to pick up his packages. He is considering legal action, believing the non-delivery may violate consumer law. Team Global Express informed the residents it stopped delivering to Miena, Liawenee, Waddamana, Levendale, Tunnack, Bradys Lake, Bronte Park, Derwent Bridge, Lake St Clair, Maydena, and Colebrook.
Laurie Smythe, a Colebrook resident, received a message from the company stating his freight was to be collected at a depot four hours away. He eventually made the trip, expressing dissatisfaction with the situation. Donna Barratt, who runs a cafe and accommodation service in Maydena, organized a petition signed by about 70 community members, urging the company to continue delivering to the area.
Team Global Express stated it continued to deliver to most of Tasmania, but faced operational challenges in certain areas due to unsafe road conditions during winter. The company proactively notifies customers about changes in delivery networks and offers alternate options if parcels cannot be delivered to door.
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