‘Murders in progress’: 10111 call allegedly dropped during Du Noon mob attack
In a tragic turn of events, new evidence suggests that the four victims of a mob justice attack in Du Noon could have been saved if not for a dropped emergency call.
A witness to a mob attack in Du Noon on Sunday, August 23, called 10111 to report four men being murdered. However, the call was allegedly dropped because the operator could not obtain an exact location. Portfolio Committee on Police chairperson Ian Cameron confirmed the witness's account and stated that the call handling was unacceptable.
The incident highlights broader issues with the 10111 emergency system, including ageing infrastructure, inadequate staffing, and poor morale. Cameron emphasized that the system should prioritize locating the emergency, not searching for reasons to reject the call. He called for the entire 10111 function to be rebuilt with modern technology, adequate staffing, proper training, and live-location capability.
Cameron also suggested strengthening partnerships with private-sector technology and emergency response services to improve the emergency service South Africans can rely on.
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