Panel orders Apple to pay ₹1.09 lakh over faulty iPhone
Consumer Disputes Redressal Commission finds deficiency in service after repeated defects remain unresolved during the warranty period.
The Malappuram District Consumer Disputes Redressal Commission has ordered Apple and its authorized service centre to pay ₹1.09 lakh to a consumer, T. Faisal from Tirur, for repeated defects in his iPhone 14 Plus during the warranty period. Faisal purchased the phone and charger for ₹92,250 on September 13, 2023, to support his son's online classes.
However, the device developed excessive heating and a faulty camera shortly after purchase. Despite visiting the authorized service centre multiple times, the issues remained unresolved. After reviewing the documents and an expert report, the commission determined that the failure to fix the defects constituted a deficiency in service and an unfair trade practice.
As a result, Apple and the service centre were ordered to refund the ₹92,250 along with a fine of ₹10,000 for causing mental distress and ₹7,000 as legal costs. The payment must be made within 45 days, with failure to comply attracting 9% annual interest, according to the commission order.
Written by urgent.news from The Hindu's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
This story
This is one outlet's version. Read the fullest account.
