British woman stranded in Spain after UK eVisa system fails to recognise her
Imagine reaching a Spanish airport for your flight home to Britain only to be told you cannot board, despite having […]
Nidia Webb, a British woman living in Spain for eight years with settled status, was stranded at the airport after her eVisa failed to recognize her identity. The issue arose because her record was incorrectly linked to her identical twin sister's details. Despite Webb's valid settled status, the airline needed to confirm her permission to enter the UK, while the digital system displayed incorrect information.
This problem, a "known technical issue" affecting some twins, prevented Webb from boarding her flight home. The UK's digital immigration system, requiring only a digital record without a physical document, creates potential problems if the information is incorrect. The Home Office warns that carriers may not allow passengers to travel if their immigration status cannot be verified.
British residents should check their UKVI account before traveling, ensuring their passport is linked to the correct account and their information is accurate. This is especially important for those who have recently renewed a passport or changed personal details. The UKVI also has an online service for reporting errors with an eVisa.
Webb's case, while unusual due to the involvement of an identical twin, highlights the importance of verifying digital records before traveling.
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