“손님은 날 아는데 난 모른다?”…일상의 의문, AI 창업 아이템 되다

A barbershop that had been in business for several years finally experienced a new challenge when the staff changed. The manager struggled to remember each customer's preferences and reactions to treatments. In order to address this, a team of students from the University of Seoul designed an AI-based service called 'RapoNote' to automatically organize customer information after a treatment.

The team, consisting of 4th-year software engineering student Hae Sung-gyeng and a first-year business AI student, conducted interviews at five different establishments to gather information about the problem. After a six-month pilot, the service successfully reduced the information gathering time from 1-2 hours to just 10 seconds.

The team also prioritized data privacy and security by storing customer data locally and deleting the original voice immediately after text extraction. The service will offer a free beta version to five participating barbershops, with plans to transition to a premium model for other establishments.