Safaricom responds after driver questions M-Pesa fare reversal
A Kenyan driver has questioned Safaricom’s M-Pesa reversal process after a passenger reversed a fare paid after a night-time trip, leaving him without the payment. Diggidy Brayo Moses raised the concern in a Facebook post, saying he had carried a passenger at night who later reversed the M-Pesa payment. Moses said he was unaware when […]
A Kenyan driver has raised concerns about Safaricom's M-Pesa reversal process after a passenger reversed a fare paid for a night-time trip. The driver, Diggidy Brayo Moses, questioned why such transactions could be reversed when a driver may not be immediately available to respond. Safaricom PLC responded to the driver's complaint, apologizing for the inconvenience and explaining the company's reversal process.
The telecommunications company stated that customers are contacted when a reversal request is made and that the transaction is only completed after approval or when the recipient is unavailable. Safaricom also advised customers who receive regular payments for goods and services to use business payment options rather than personal M-Pesa accounts, suggesting they register for a Lipa na M-Pesa Till through its M-Pesa for Business platform or use Pochi la Biashara by dialling *334#.
Brief written by urgent.news from People Daily Kenya's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
