IndiGo's website hit by service disruption for second time in a week, customers unable to book tickets

IndiGo's website encountered a service disruption for the second time within a week on Friday, rendering customers unable to book flights. The airline confirmed the issue on its website and stated they were actively working to resolve the problem. Users were greeted with a message stating, "We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services."

IndiGo assured customers that their teams were prioritizing the resolution and advised those needing immediate assistance to contact their Contact Centre. The airline apologized for the inconvenience, urging customers to attempt accessing the site or app again later. Earlier on Wednesday, IndiGo had also reported intermittent issues with its core reservation platform, causing similar disruptions and prompting complaints from passengers about failed bookings, web check-ins, and payment confirmation problems.