India’s IndiGo website experiences booking problems for second time this week
IndiGo said on Wednesday it was experiencing 'intermittent issues' with its reservation system, affecting some customers' access to online services.
India's largest airline, IndiGo, faced booking issues on its website for the second time this week on Friday. The airline, which held a 67% share of India's domestic aviation market in July, displayed a "no data available" message, preventing users from booking flights and causing login problems on the app. Multiple Reuters journalists in at least three cities were unable to book tickets through the website, while some could not even log into the app.
IndiGo had previously reported intermittent issues with its core reservation platform on Wednesday, expressing difficulty for some customers in accessing online services. Complaints of failed bookings, web check-ins, and payment confirmations flooded the airline's X handle on Friday. Last December, IndiGo faced severe criticism for cancelling around 4,500 flights due to poor pilot roster planning, stranding tens of thousands of passengers and disrupting travel across India. The cause of Friday's disruption remains unclear, and IndiGo has not provided further details.
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