Virgin Australia admits wheelchair user's mobility device was wrongly assessed

Virgin Australia publicly apologized to disability advocate Shane Hryhorec after crew members removed him from a flight due to an incorrect assessment of his wheelchair mobility device. The Batec power add-on motor, which Hryhorec uses to navigate rough terrain, was deemed too large to fit under the seat, creating a safety risk.

Hryhorec, founder of Push Mobility, repeatedly explained the motor could be safely separated into smaller parts for storage. Despite his explanations, he was asked to leave the Melbourne to Adelaide flight, causing significant delays to his plans. Virgin Australia stated they made an error in assessing the equipment and offered Hryhorec a full refund, while also promising to review staff training on handling mobility devices.

Hryhorec emphasized the frustration and broader issues disabled passengers face when traveling, stating such devices are essential to their mobility. The incident has reignited discussions about aviation accessibility standards in Australia, with disability groups criticizing airline staff training and urging stronger regulations to prevent similar situations.