Stifling heat and broken toilets: TUI River Cruise passengers tell of their holiday hell
Holidaymakers tell the BBC they paid for luxury breaks but faulty air conditioning left them in sweltering heat.
TUI River Cruise passengers have complained about faulty facilities, including faulty air conditioning and broken toilets, during their holidays. The Skyla and Isla, both operated by TUI, have been cited as problematic vessels. Passengers described stifling heat and poor air conditioning, with temperatures climbing and cabins becoming uncoolable.
Some had to endure broken toilets and water supply issues. TUI initially offered inadequate refunds and faced criticism for operating the ships despite known problems. Passengers demanded better customer service and proper maintenance of their vessels.
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