Dubai Municipality restructures 20 services to simplify customer experience
Dubai Municipality has restructured 20 services as part of efforts to simplify procedures, improve government efficiency and provide customers with a faster and more seamless experience. The overhaul includes changes to the operating models of 13 services, with some integrated into other services, converted into procedures or reports, or discontinued where there was no longer a need to provide…
Dubai Municipality has streamlined 20 services in a bid to simplify customer experiences, boost government efficiency, and reduce operational complexities. The restructuring encompasses 13 services whose operating models have been integrated, converted into procedures or reports, or discontinued where they were no longer required as standalone offerings.
This strategic overhaul aims to eliminate unnecessary steps, making services more accessible and easier to complete. Additionally, seven specialized services have been transferred from Dubai Municipality to the Dubai Environment and Climate Change Authority, ensuring clear responsibilities and reducing service duplication. These changes are part of Dubai’s broader initiative to redesign government services around customer needs, enhancing operational efficiency and coordination between entities.
The move aligns with Dubai’s overarching 360 Services Policy, which has already transformed 1,474 government services over three years. By the end of February 2027, the DubaiNow app will incorporate more than 180 new services, further enhancing the user experience. The UAE is also launching a unified digital platform with 121 services under a zero bureaucracy drive, while the Dubai Municipality’s new 'Services 360' control center aims to provide faster service delivery to customers.
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