Scaling up Singapore’s neighbour dispute unit could better manage severe hoarding cases: Observers

Severe hoarding cases in Singapore have been rising, with the Community Relations Unit (CRU) facing challenges in tackling the issue. The CRU, formed in 2025, began a one-year pilot in Tampines, working on 450 active hoarding cases by June 2025, up from 253 in December 2021. De-cluttering these cases can take months due to the difficulty in persuading homeowners to accept help.

MPs argue that expanding the CRU to more towns could improve the management of severe hoarding cases, as many residents may not see their hoarding as an issue and may resist intervention. De-cluttering a hoarding case not only involves clearing the space but also requires empathy and understanding to help the hoarder recognize the safety threats posed by their clutter.

The CRU, which has investigatory and enforcement powers, can intervene in cases involving severe neighbour noise or hoarding, but the unit has only taken on five noise dispute cases so far. Hoarders often fear losing valuable items or sentimental belongings during the de-cluttering process, leading to resistance. Addressing hoarding requires a whole-of-community effort, involving neighbours, grassroots volunteers, and family service centres, to engage and counsel the hoarder effectively.