‘My heart sank’: Abrupt closure of Korea Artiz Studio leaves engaged couples in limbo
The Consumers Association of Singapore (CASE) said 66 complaints have been lodged, with pre-payment losses amounting to over S$271,000.
Korea Artiz Studio, a Singapore-based bridal photoshoot studio, abruptly shut down this week, leaving engaged couples in a state of shock and uncertainty. The Consumers Association of Singapore (CASE) received 66 complaints about the studio, with pre-payment losses totaling more than S$271,000. Ms Lim Ying Xuan, a 26-year-old engaged couple, had won a cash voucher through a lucky draw at the studio and paid S$3,300 for a photoshoot package on the spot.
However, when the studio abruptly closed without offering compensation or delivering photos, Ms Lim created a Telegram group for affected customers, which now has over 80 members. CASE president Melvin Yong has reached out to the studio to understand the situation and the remedies they will offer to affected consumers. The police have lodged a report and investigations are ongoing.
Customers expressed that salaries were unpaid, and employees informed them through WhatsApp about the closure. Despite concerns raised by some customers, the studio continued to sell packages, even when employees were not receiving their salaries.
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