A welcoming front door for the CERN community

On 1 August 2026, the CERN Community Support Centre (CCSC) in Building 33 marked its second anniversary. The Centre serves as a vital gateway for newcomers, welcoming around 6,900 individuals in June 2026 alone. In tandem with various CERN services, the CCSC team offers prompt first-line assistance to CERN personnel daily. A heartfelt congratulations to the CCSC team for their two years of commitment, professionalism, and warm hospitality.

Their collaborative efforts extend beyond administrative and technical support. In collaboration with the Occupational Health & Safety and Environmental Protection (HSE) Department, the CCSC is now reinforcing CERN's safety culture by distributing Safety Fundamentals cards to all new arrivals, ensuring that safety is integrated from the very beginning of each person's journey.

This milestone anniversary also signifies a leadership change. Paula Barriere assumes the responsibility of managing Service Desk operations, bringing her extensive CERN experience, enthusiasm, and dedication. She succeeds Emilie Kirschner, who after eight years of service, has established strong partnerships across CERN and developed over 200 internal procedures that continue to guide Service Desk operations today.

As the Service Desk embarks on a new phase, it will continue to build upon these solid partnerships while progressively incorporating AI-powered virtual agents into its daily functions. By blending innovation with a human touch, the CCSC will persist in providing welcoming and efficient support to the CERN community.