RTS Link aims to fast track immigration clearance in a matter of seconds

The Johor Bahru-Singapore Rapid Transit System (RTS) Link service is set to revolutionise immigration clearance procedures with its advanced technology. Once fully operational by early next year, passengers will experience swift clearance, taking only several seconds to complete. The Bukit Chagar Integrated Immigration, Customs and Quarantine (ICQ) Complex will be equipped with 100 e-gate lanes to handle the process efficiently.

Passengers will undergo body scanning before proceeding to the e-gate lanes, which will be activated via QR codes or passports to prevent congestion, particularly during peak hours. If prohibited items are detected, travellers will be directed to a secondary counter for further inspection to maintain the flow for others. The system allows real-time monitoring to detect and address issues promptly, ensuring a seamless experience.

The RTS Link journey will take approximately five minutes, connecting Bukit Chagar station in Johor Bahru with Woodlands North station in Singapore. Upon completion, the ICQ complex will boast 10 security screening lanes for physical inspections, 18 baggage scanners, and a dedicated lane for passengers without luggage. The facility will also house government agencies like the Malaysian Border Control and Protection Agency (AKPS) and Malaysian Quarantine and Inspection Services (MAQIS) for enforcement.

Additional amenities such as a nursing room, surau, and self-service ticket kiosks will be available to enhance the passenger experience. With a capacity of 10,000 passengers per hour in each direction, the four-kilometre RTS Link is projected to accommodate around 40,000 commuters daily upon its opening in January next year. Currently, 350,000 Malaysians traverse the Johor Causeway for work, making it one of the world's busiest border crossings.