Over 42,000 services delivered at govt centres last month

Government entities in Qatar handled 42,227 transactions through the country's government service centres in July, according to figures released by the Civil Service and Government Development Bureau, according to a monthly report. The Ministry of Foreign Affairs was the busiest, completing 18,757 services, accounting for nearly half of the national total.

The Ministry of Justice, Ministry of Labour, and Ministry of Commerce and Industry followed with 8,730, 6,659, and 4,280 services respectively. These four ministries accounted for over 90% of all transactions handled in July. Other organizations, including the Civil Service and Government Development Bureau, General Electricity and Water Corporation, and Qatar Central Securities Depository, completed 1,031, 794, 676, and 410 services respectively.

Users provided feedback on roughly one in every nine transactions through 4,582 service-evaluation surveys. The Ministry of Foreign Affairs received the most feedback, with 1,903 responses, followed by the Ministry of Justice, Ministry of Commerce and Industry, and Ministry of Labour. The service-centre network is a key component of Qatar's efforts to consolidate government procedures under one roof, reducing the need for multiple visits to different ministries and improving overall service delivery based on user feedback.