STAT+: Epic confronts unprecedented challenges as it prepares to address customers and unveil road map
Epic, whose software is used by the majority of American hospitals, faces unprecedented challenges ahead of its annual User Group Meeting.
Every August, Judy Faulkner, the founder of Epic Systems, convenes a gathering of over 20,000 individuals at her company's headquarters in Wisconsin. This group comprises staff members and executives from her most loyal clients. During the annual meeting, she takes the microphone to introduce her company's latest developments - products that essentially serve as a technological roadmap for hospitals across America.
This year, the attendees will have an additional reason to pay close attention to her presentation. The enterprise she established nearly five decades ago presently holds the top position among electronic health records software providers in the United States. However, Epic Systems is grappling with an unprecedented array of challenges, including antitrust lawsuits, doubts about its artificial intelligence approach, a turnover of crucial technology personnel, and the recent revelation that state and federal investigators are scrutinizing the company's business practices.
Written by urgent.news from STAT News's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
