Opatra London distances itself from Hong Kong firm over deceptive sales allegations
UK-based beauty chain Opatra London has distanced itself from a Hong Kong distributor accused of using “deceptive sales practices”, even after the local branch said it offered to refund about a quarter of a HK$60,000 (US$7,650) shopping bill on skincare products. The company said on Monday night that it deeply regretted if any customers had a “distressing experience associated with our brand”,…
Opatra London, a UK-based beauty chain, has distanced itself from a Hong Kong distributor, Sayles Retail, amid allegations of deceptive sales practices. The distributor offered a partial refund to a customer who claimed she was cheated into paying over HK$60,000 for skincare products. Opatra London stated it deeply regrets any distressing experiences associated with their brand and has initiated an independent review of the local distributor's conduct.
The distributor clarified that it was solely responsible for its staff, sales practices, pricing, and refunds. Despite Opatra's efforts to address the issue, the distributor maintains that it had never engaged in fraudulent sales or any manipulative practices. Hong Kong customs is actively investigating the case, and the Consumer Council expressed concern over the controversy.
Written by urgent.news from South China Morning Post - Hong Kong's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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