Opatra London distances itself from Hong Kong firm over deceptive sales allegations
UK-based beauty chain Opatra London has distanced itself from a Hong Kong distributor accused of using “deceptive sales practices”, even after the local branch said it offered to refund about a quarter of a HK$60,000 (US$7,650) shopping bill on skincare products. The company said on Monday night that it deeply regretted if any customers had a “distressing experience associated with our brand”,…
Opatra London, a UK-based beauty chain, is distancing itself from a Hong Kong distributor following allegations of deceptive sales practices. The distributor, Sayles Retail, claimed to have offered a partial refund to a woman who had reportedly paid more than HK$60,000 (US$7,650) for skincare products at a Sha Tin branch. Opatra London acknowledged the matter as a serious issue and stated that its Hong Kong outlets are independently owned and operated under a distribution agreement.
The company further promised to take decisive action based on the results of an independent review of the distributor's sales conduct. Despite Sayles Retail's denial of any wrongdoing and its offer of a refund, the distributor staunchly maintained that it had not engaged in fraudulent activities. The controversy has been further fueled by a video circulating on social media showing a woman allegedly crying outside an Opatra London outlet in Sha Tin, accusing the store of cheating her out of a large sum of money.
Sayles Retail insisted that the entire transaction was legal and transparent, with the customer voluntarily confirming it.
Written by urgent.news from South China Morning Post's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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