Nurse leaves bedridden woman unattended, consumer commission orders agency to pay Rs 24K
A Kerala consumer commission found a nursing agency deficient in service. The agency failed to provide a replacement nurse for a bedridden elderly woman. This abrupt discontinuation of care caused significant distress and inconvenience to the patient. The commission ordered the agency to refund charges and pay compensation for the lapse. The agency must now pay Rs 4,000 refund and Rs 15,000…
A Kerala district consumer commission has ruled in favor of a bedridden elderly woman after her home nursing agency failed to provide a replacement nurse when the original nurse left without notice. The agency, Anna Matha Home Nursing Services, must refund Rs 4,000 with interest and pay Rs 15,000 in compensation along with Rs 5,000 for litigation costs.
The complaint was filed by Sindhu Paul, whose mother Leelamma Paul had been staying at an old age home since August 2024. The agency employed a nurse for a monthly payment of Rs 20,000 for 28-day stints, but on February 15, 2025, the nurse abruptly stopped attending to Leelamma without informing Paul. Despite repeated requests, the agency did not send a replacement nurse, leaving Leelamma unattended and in need of care.
The commission found that the agency's failure to provide a substitute nurse after accepting payment amounted to serious lapse in service under the Consumer Protection Act, 2019.
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