GWL Warns Ghanaians Against Illegal Water Connections

Ghana Water Limited (GWL), based in Accra, has cautioned residents of Agbogbloshie in the Accra Central District about illegal water connections and the use of unauthorised booster pumps, warning that offenders may face legal penalties. This warning was part of a community outreach event organised by GWL's Accra East Region to improve customer relations, resolve water supply issues, and educate the public on responsible water consumption.

The event took place at the Church of Pentecost, providing a platform for residents to discuss their concerns regarding water supply, billing, metering, disconnections, and other challenges they face.

Nana Yaw Barima Barnie, the Regional Public Relations Manager of the Accra East Region, highlighted the significance of water as a vital resource and urged residents to pay their water bills promptly. He cautioned against allowing arrears to accumulate over time, stating that customers should not let their bills remain outstanding for extended periods.

Barnie also addressed the issue of "spaghetti lines"—multiple unauthorized pipelines laid in unhygienic locations—and assured that the company was taking steps to eliminate such practices. Those found engaging in illegal connections or reconnections would face appropriate sanctions.

During the event, several residents raised concerns about low water pressure, high accumulated bills, and the timing of disconnections. Some questioned why customers with legal connections were allowed to accumulate substantial arrears before disconnection. Others expressed difficulties in accessing water due to low pressure in certain areas.

GWL officials emphasized the importance of clear communication with the owners and managers of commercial water facilities, commonly known as "showers," and assured the residents that billing information would be sent to the appropriate registered contact details to prevent delays in payment.

GWL also introduced a new electronic billing and payment system, which officials explained would simplify the process for customers to access their bills and make payments electronically. This move was aimed at promoting accurate billing and fostering accountability between the company and its customers. The officials encouraged residents to use water judiciously and avoid wastage during household activities, as seemingly small quantities of wasted water could accumulate into significant volumes and costs when multiplied across many consumers.

They also cautioned against the use of inline booster pumps, which are prohibited and could lead to sanctions, warning that widespread use of booster pumps could disrupt pressure within the distribution network and negatively impact other consumers.