Apple told to pay Rs 45,500 to customer after iPhone overheats, faces network issues
A Haryana consumer commission ordered Apple India to refund Rs 45,500 for a defective iPhone 15. The customer complained about repeated overheating and connectivity issues with the device. Apple claimed unauthorized modifications, but the commission found no proof of tampering. The company also must pay Rs 10,000 for compensation and costs. The ruling highlights Apple's liability for service…
In Haryana's Rohtak district, Apple India has been ordered to compensate an iPhone 15 owner, Rajbir Phogat, who experienced repeated issues with overheating, Bluetooth and network connectivity. Phogat, an advocate, purchased the device for Rs 64,999 in January 2024. Despite Apple's customer care executives advising him to update the phone, buy iCloud storage and switch mobile network providers, the problems persisted.
The district consumer commission ruled in Phogat's favor, directing Apple to pay Rs 45,500 as compensation, along with Rs 5,000 for litigation costs and Rs 5,000 for mental agony. The commission found no evidence of unauthorized modifications to the phone, as claimed by Apple, and noted that the phone was returned without any repairs or fixes.
Written by urgent.news from Times of India's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
