Ukraine's HUR claims cyberattack on Wildberries, Russian sellers complain of more disruption
Despite what HUR described as the company's high level of digital protection, the cyberattack disrupted Wildberries' main remote customer-service channel, partially destabilized its payment infrastructure, and placed additional pressure on its contact centers.
On August 15, Ukrainian military intelligence (HUR) alleged that Russian e-commerce giant Wildberries had fallen victim to a cyberattack, impacting customer services and payment processing. According to HUR, the attack transpired from August 10 to 11, despite the company's robust digital defenses. The assault disabled Wildberries' primary remote customer-service channel, partially undermined its payment infrastructure, and exacerbated the strain on its contact centers.
HUR reported an influx of customer complaints, including difficulties in completing financial transactions. Although the full scale of the disruption remained unconfirmed, Wildberries vendors cited delays in receiving payments following HUR's intervention. Wildberries attributed the lag to unspecified "technical issues" and subsequently extended payment processing periods from five to seven business days, as reported by The Moscow Times on August 13, citing Russian outlet Vyorstka.
HUR contended that the cyberoperation compounded the fallout from Ukrainian strikes against Wildberries warehouses, resulting in additional losses for the company, which HUR accused of aiding Russian military logistics and financing Moscow's war against Ukraine. Ukrainian forces had consistently targeted Wildberries' logistics infrastructure since mid-July, including a logistics hub in Voronezh Oblast struck on August 11, the second day of the reported cyberoperation.
Wildberries and the Kremlin have denied supplying the Russian military, yet the platform has sold dual-use and military-related items, such as body armor, night-vision gear, and fiber-optic cable suitable for drones. Wildberries, Russia's largest online retailer, processes over 20 million orders daily through a platform utilized by more than one million vendors.
Written by urgent.news from Kyiv Independent's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
