‘Nurse’ leaves care of bedridden mother, daughter wins Rs 24,000 from agency
A Kerala consumer commission found a home nursing agency in breach of contract after a nurse assigned to care for an elderly woman with dementia ceased attending without providing a replacement. The commission ordered the agency to refund Rs 4,000 and pay Rs 20,000 in compensation for the negligence. The commission stated that the purpose of a home nursing agency is to ensure continuous care for patients who cannot care for themselves, and the failure to replace the nurse amounted to a serious lapse in service.
The agency deputed a nurse at a monthly rate of Rs 20,000 for 28 days at a time, but the nurse abruptly stopped attending in February 2025 without prior notice, leaving the bedridden woman without care. The complainant claimed she had to endure significant mental distress and hardship as a result. The commission directed the agency to refund the remaining Rs 4,000 and pay Rs 20,000 in compensation, as well as Rs 5,000 in litigation costs within 45 days.
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