Mumbai: BMC Launches AI-Powered WhatsApp Chatbot 'Vaidya AI' For Public Healthcare Services
Mumbai, August 15, 2026: The Brihanmumbai Municipal Corporation (BMC) launched Vaidya AI, an artificial intelligence-powered WhatsApp chatbot, on Friday, aiming to make healthcare information and services more accessible to citizens. The chatbot, developed jointly by the BMC and Fractal Analytics Ltd, can be accessed on 9892993368. It will provide information on healthcare facilities near a…
Mumbai's municipal government, the Brihanmumbai Municipal Corporation (BMC), has unveiled an innovative tool to enhance public healthcare services – Vaidya AI, an AI-powered WhatsApp chatbot. This technology, a collaborative effort between the BMC and Fractal Analytics Ltd, debuted on August 15, 2026, with the mission of making critical healthcare information more accessible to citizens.
Accessible through the number 9892993368, the chatbot is equipped to provide vital details on nearby healthcare facilities, outlining the services each offers based on specific treatment needs. Moreover, it offers insights into various healthcare schemes from both the Central and Maharashtra governments, empowering citizens to identify and avail of the services they qualify for. Feedback submission is also facilitated through the chatbot, a feature designed to continuously improve the information and services provided.
Prajakta Verma-Lavangare, the Additional Municipal Commissioner (City), highlighted the chatbot's potential to bolster healthcare infrastructure. By linking citizens' treatment-related information with the civic health system, the chatbot aims to streamline the process of accessing healthcare facilities and schemes within their immediate neighborhoods.
The AI platform is designed to foster communication with citizens, offer preliminary treatment assistance, and enable multilingual interaction, thereby catering to a diverse urban population.
This AI-driven initiative is set to undergo a three-month pilot rollout across the BMC healthcare system. Its implementation is a strategic move, following a memorandum of understanding signed between the BMC and Fractal Analytics as part of the civic body's broader initiative to weave technology and artificial intelligence into its public healthcare services.
As the BMC continues to integrate modern technology into its health services, citizens can look forward to a more informed, accessible, and efficient healthcare journey, all just a WhatsApp message away.
Written by urgent.news from Free Press Journal's reporting — not their text. Machine-written — it may contain errors, so check the original before relying on it.
